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ABOUT STACHS & WRAXX

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At Stachs & Wraxx, we are redefining how hospitality departments achieve operational excellence and financial performance. Our philosophy is rooted in aligning incentives—we only succeed when you do. Through a combination of artificial intelligence, systems engineering, and structured professional development, we help hotel teams unlock new efficiencies and transform cost centres into revenue-generating assets.

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Unlike traditional consulting, we work through performance-based models. Whether by reducing costs or growing revenue, we return a portion of the value created back to the teams responsible—encouraging long-term buy-in, cultural transformation, and measurable success. 

Case Studies

OPERATIONS

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Operations sit at the centre of every hospitality business, connecting departments and driving overall performance. At Stachs & Wraxx, we work with operational leaders to streamline processes, reduce inefficiencies, and unlock hidden profit potential across the property.

 

Our consultancy focuses on:

 

  • Designing cross-departmental systems that reduce duplication and wasted spend.

  • Implementing performance tracking tools that give real-time visibility.

  • Aligning operational efficiency with guest experience and profitability.

 

Case example: At a 150-room boutique hotel, we restructured operational workflows, eliminating duplicated tasks between departments and saving £60,000 annually. Guest satisfaction scores also rose by 12 percent due to faster service response times.

 

Our aim is to strengthen the link between efficiency and guest value, ensuring operations drive both profitability and reputation.

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Our cross-functional operations programme is built for department heads, operations managers, and duty managers seeking to harmonise departmental coordination, reduce wasteful friction, and drive bottom-line results.

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AI & Workflow Enhancements:

  • Live labour matrix integrating FOH, BOH, and HK rotas

  • AI-based SOP compliance tracking with QR-code logging

  • Cross-departmental asset & maintenance ticketing

  • Real-time task escalation systems and predictive guest-flow forecasting

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Professional Growth & Certification:

  • ILM Level 5 Certificate in Operations Management

  • Lean Six Sigma (Green Belt) for Hospitality

  • Custom dashboards training in KPI monitoring and escalation governance

 

Performance Improvements:

  • Administrative workload ↓ by 60–80%

  • Labour-to-revenue alignment across multiple cost centres

  • Guest wait times ↓ and task closure speed ↑

  • Revenue share triggers based on occupancy-adjusted GOP metrics​

Operations (Rooms Division & Front Office)

AI revenue management hospitality

  • Increase hotel RevPAR AI

  • AI guest experience optimisation

 

Profit Drivers:

  • RevPAR

  • ADR

  • Occupancy rate

  • Guest lifetime value

 

1. AI Revenue Management Systems (RMS)

 

Capabilities:

  • Real-time dynamic pricing

  • Demand forecasting

  • Channel optimisation

 

Benchmarks:

  • RevPAR increase: 5–15%

  • ADR uplift: 5–10%

  • Occupancy optimisation: +3–7%

 

2. Guest Personalisation Engines

 

AI Uses:

  • Behavioural segmentation

  • Preference learning

  • Predictive offer targeting

 

Results:

  • Direct booking increase: 15–30%

  • Ancillary revenue growth: 5–15%

 

3. AI Chatbots & Virtual Concierge Systems

 

Automation Scope:

  • Booking assistance

  • Guest inquiries

  • Upselling services

 

Impact:

  • Front desk workload reduction: 30–50%

  • Guest response time: near-instant

  • Conversion uplift: measurable across upsells

Onboarding

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