top of page

Back of House

Back of House Operations Programmes

(with AI for Supply Chain, Logistics, Labour Efficiency & Compliance)

​

Leadership Programme: BOH Operations & Support Services Management

​

Mastery Programme: Strategic BOH Operations & Supply Chain Leadership​​
 

​

Leadership Programme: BOH Operations & Support Services Management

​

Overview
This programme is designed for BOH Supervisors, Procurement Leads, and Storeroom Managers working in high-volume hospitality environments. Focused on operational control, hygiene, AI-driven supply management, and inter-departmental service excellence.

​

Core Focus Areas

  • Logistics & Storeroom Oversight
     

  • AI-Powered Inventory Control: Predict demand, automate reordering, reduce waste (linked to POS & ERP)
     

  • Procurement Best Practices: Vendor evaluation, lead time minimisation, and cost analysis
     

  • Hygiene & Compliance: HACCP support, waste segregation, and chemical handling
     

  • Inter-Departmental Support Culture: Seamless delivery to F&B, Housekeeping, Engineering & Events
     

Certifications

  • Level 3/4 Certificate in Procurement & Supply Chain (CIPS or equivalent)
     

  • Health & Safety in Hospitality (IOSH/NEBOSH)
     

  • Inventory Control & Logistics (AHLEI or hospitality operations school)
     

  • HACCP Level 3 Certification
     

  • AI in Hospitality Supply Chain (MITx or Coursera)
     

Career Growth & Compensation

  • Promotions into Operations Manager or Procurement Director pathways
     

  • Savings through AI-led inventory systems = potential 20% departmental bonus pool
     

  • Qualification for cluster BOH roles across properties
     

 

​

Samuel Njoroge, BOH Lead, Coral Dunes Resort & Spa

"We partnered with Stachs and Wraxx to streamline our BOH logistics. Their training in AI-driven stock management and compliance tracking helped our Stewarding Manager reduce wastage by 30%. He stepped into a BOH Operations Coordinator role with a 27% salary boost."

Mastery Programme: Strategic BOH Operations & Supply Chain Leadership

​

Overview
Created for BOH Managers (+assistant), Supply Chain Directors, and multi-property Coordinators. Emphasis on technology integration, cost reduction, ESG alignment, and predictive ordering using AI.

​

Advanced Learning Tracks

  • AI & ERP Integration: SAP, Oracle, BirchStreet for automated procurement
     

  • Food & Non-Food Waste Reduction Strategies
     

  • Cost per Occupied Room (CPOR) Analysis with AI tools
     

  • Supplier Audits, Traceability & Compliance
     

  • Sustainability & ESG Reporting for Back of House Operations
     

Certifications

  • Certified Supply Chain Professional (CSCP – APICS)
     

  • Certificate in Sustainable Hospitality Procurement (GSTC or Planet4People)
     

  • ERP & AI Certification (Oracle, SAP, Salesforce Trailhead)
     

  • ISO 22000 or ISO 14001 Implementation Certificate
     

Career & Financial Impact

  • Up to 30% cost reduction through lean systems + AI = margin enhancement
     

  • Pathway to Director of Operations or Global Procurement Manager roles
     

  • Recognition for ESG performance and cost leadership

bottom of page